An airline ticket agent is also referred to as a customer service agent at some airlines. Ticket agents need to be able to deal with the public, handle stressful situations and work efficiently with minimum direct supervision. A ticket agent has specific programs and data bases that they work from. Many of the airlines send their agents through specific classes to make sure they know how to work the programs before they are sent out to work with the public. These programs make the actual reservations, verify them and allow the ticket agents to put in the seat assignments and to check baggage for passengers. Ticket agents will also be key in assisting unaccompanied minors and special-needs passengers. Ticket agents will need to ensure that these types of passengers have the seating and requirements they need to have a comfortable and safe flight.