Reaching Verizon's complaints department online takes a few simple steps. First, choose one of the complaint categories: Billing, TV, Internet, Phone, Home Monitoring & Control, Registration & Sign In and Order & Change Service. The categories of TV, Internet, and Phone are also divided into subcategories for easier navigation. Links to resources are displayed after the category is chosen. If the problem cannot be resolved using this information, additional chat and phone contact information is provided.